Cancellation and Refund Policy
Effective September 2023
At Prestige Ride, we understand that plans may change, and sometimes you must cancel your booking. We are committed to providing you with a transparent Cancellation and Refund Policy. Please read this policy carefully to understand the terms and conditions for cancellations and refunds.
1. Refund Eligibility
To be eligible for a full refund, you must cancel your booking within the specified time frames based on the type of vehicle you reserved. For Sedans and SUVs, Cancellations must be made at least 24 hours before the reservation time. For Luxury Vans, Cancellations must be made 48 hours before the reservation time.
2. Non-refundable Cancellations
Cancellations made within one day of the reservation for Luxury Vans are non-refundable. This means you will not be eligible for a refund for these bookings. In the following scenarios, reservations are also considered non-refundable:
• Cancellations must be made 48 hours before the reservation time.
• If the chauffeur is en route to pick you up.
• Cancellations must be made 48 hours before the reservation time.
• If the chauffeur is en route to pick you up.
3. Cancellation Fee
For cancellations that are eligible for a refund, a 50% cancellation fee will apply. This fee will be deducted from the refund to cover administrative and processing costs.
4. Requesting a Refund
If you meet the cancellation criteria and are eligible for a refund, please contact our customer support team at contact@prestigeride.com.A 4.00 % credit card fee is applicable on refunds.
5. Refund Processing Time
Refunds will be processed within 48 hours of receiving your cancellation request. The exact time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
6. Contact Information
If you have any questions or concerns or require further information about our Cancellation and Refund Policy, contact us at contact@prestigeride.com. We appreciate your business and value your satisfaction. Our Cancellation and Refund Policy is designed to be fair and transparent, and we are here to assist you with any inquiries or concerns you may have. Thank you for choosing PrestigeRide.com for your transportation needs.